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Patient Information

As most of you know we are both retiring on August 31st after 27 wonderful years in Ballyduff. We are so grateful for all the hospitality, warmth and kindness that we recieved from the people of Ballyduff and surrounding areas. We would also like to acknowledge our wonderful staff both present and past who have worked so diligently particularly during the pandemic. We owe them so much and it is with great sadness that they will be leaving us.

WHAT HAPPENS NEXT:

Patients with Medical Cards/ DVC : your medical records will automatically be transferred electronically  to the newly appointed doctor in Ballyduff on the night August 31st.

Private patients: If you wish to have your medical records automatically transferred to the new doctor in Ballyduff you will need to email reception@rattoomedical.com giving your name and a statement : I XXXX give permission for my medical records to be transferred to the new doctor in Ballyduff. YOU MUST DO THIS BEFORE AUGUST 31st.

Private patients who wish to have their medical records transferred to another doctor must email us at reception@rattoomedical.com giving the name of the doctor you wish to transfer to.

PLEASE DO NOT PHONE EITHER THE LANDLINE NOR THE MOBILES ABOUT TRANSFER OF NOTES as it is blocking up the phone and preventing patients ringing to make appointments or get results. PLEASE EMAIL any queries you have.

IT IS IMPERATIVE THAT ALL PRIVATE PATIENTS EMAIL US BEFORE AUGUST 31st to let us know to whom they wish their notes transferred. After this date there will be no staff and very limited software support to arrange transfers.

We are all working very hard to complete the final Covid 19 vaccines, to make sure we have contacted patients re outstanding results and to make sure everyone who needs them has a 6 mth repeat prescription and also those on sick certs are accommodated. Please be patient and where possible email as it allows us to get through the work more methodically.

Thanks you for all your kind good wishes. Richard and Stephanie and all the staff in Rattoo Medical.